Alle reviews

Aantal reviews: 17

1. VO 23 juni 2023, 12:22

   Beoordeling:

   2

   The service is a crap. No responsibility

   They are completely unable to manage the drivers so that the drivers are doing what they want. Brenger does not carry any responsibility. It is a big lottery which driver you will get. If it is an irresponsible driver, you will lose few days, money and tonnes of hours to try to understand where is the driver and when he will come. And at the end you will search for another delivery.

   I ordered pick up from the store 11.00-15.00.
   I had to go to the store from Amsterdam to Zaandam to handle the delivery.

   At 15.15 the driver called and said that he has a flat tire. 15 min AFTER THE PICKUP SHOULD HAVE HAPPENED! This is the first time when I was song.

   He said he will try to fix within 45 min and that I should not cancel the delivery.

   At 16 when nothing has changed and I start contacting customer support. Finally at 16.45 I managed to contact the operator. The operator told me that the driver will call me write away and he is on his way to me.

   I asked Brenger to tell me the time when the driver comes because the driver already made mistakes and I need someone else to manage the situation. And also the driver had my other phone number so if he would like to reach me I would notice this on another phone. She refused to tell me the time, said that her working day is over and HANGHED UP THE PHONE up the phone.

   As expected the driver DID NOT CALL. I tried to contact him and managed to do this only 1 hour later. And he told he is NOT COMING because he didn’t fix the tire.

   – It was 6:00 PM.
   – I was still in the shop outside of Zaandam with a big corner sofa on my hands.The shop was closing.
   – I have already paid to Brenger for the full service and I don’t have money right now to pay for another delivery.
   – If I leave the sofa in the shop I have to pay for every day.
   – And Brenger didn’t give me any new delivery time and still nobody contacted me.

   Maybe you will pay little more for other delivery companies but for sure you will save a lot of money and time. Bringer never more!!!!

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2. Gerri 6 april 2023, 10:36

   Beoordeling:

   8

   Niet perfect, maar wel degelijk.

   Ik ben tevreden. De service was niet perfect, want mijn levering kwam 2 uur later dan beloofd, maar de chauffeur heeft heel vriendelijk de tijd genomen voor een nauwkeurige aflevering. Dus de chauffeur krijgt 5 sterren van mij, maar de totale service geef ik er 4.

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   Je hebt al gestemd!

   Review handmatig gecontroleerd en goedgekeurd. Bekijk ons beleid

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