Alle reviews

Aantal reviews: 18

1. Maryam 4 januari 2023, 10:40

   Beoordeling:

   2

   Very bad management in the Breda Branch

   Very bad management in the Breda Branch (if the woman claiming to be the branch manager, by the name of Bridgette, is actually the manager).

   I bought two bathroom cranes, one of which upon opening I saw is missing two parts (the other one was fine) and also had some scratches on it. To me it seemed like it was a returned product. Upon seeing the missing parts, I went back to Hornbach Breda, to change the crane, but a woman by the name of Bridgette who claimed to be the branch manager told me they can only give me the missing parts but with the old scratched crane.
   I told her that I want the entire crane replaced, as to me it seemed like someone had tried to install it before and just took out some parts and returned it (as it had scratches on it). But she claimed they can’t replace it even though on the cashier receipt it is clearly stated you can return the product within 30 days (it was still within this period).

   Additionally this Brigette character had the audacity to say it was impossible that the crane was missing any parts as they are weighing them in the factory and it would be rejected if that was the case. and also she claimed it wasn’t a returned product. and basically and directly calling me a liar and a thief.

   As I knew my rights, I kept telling her I want the crane replaced with all the parts, as I had paid for a new crane and getting a used crane is not acceptable. But she just kept saying that its impossible that the parts were missing or the product was used already. and even threatened me to have me removed from the shop.

   I tried to settle the issue by being civilized, but if someone calls me a liar and thief and even threatens me to kick me out of course I will not tolerate that.

   At the end I told her I’m taking note of your name and will complain about your behavior then she suddenly changed her attitude and said you should’ve said from the beginning that you want it changed and its not about the missing parts!!!!!! (like I was saying anything else!). She clearly was just afraid of the complaint more than anything else.

   I have luckily recorded our argument on my phone (started recording when I saw she is calling me a liar and a thief) and can provide the proof of how unprofessional she reacted to a simple returning of a damaged product with missing parts. And made a big scene for no good reason.

   I have been a regular customer of Hornbach for the last 8 years and never had any issues, but I recently moved to a new house where the Breda branch is the closest one to me. It is such a shame that a good company is putting such an asocial and incompetent branch manager in charge that would bluntly call a customer liar and thief.

   I have to say the guy helping me in the bathroom section was actually very helpful and professional, unfortunately I didn’t catch his name to thank him here.

   0

   0

   Je hebt al gestemd!

   Reageer

2. Edwin 21 november 2022, 17:16

   Beoordeling:

   2

   Afzuigkap besteld, service nul

   1/10 Online bij Hornbach een afzuigkap besteld, afleveren bij Hornbach Duiven.
   Na 3 weken zelf ter info gebeld over status: afzuigkap is in Duiven binnen geweest, maar vergeven. Medewerker zal mij op de hoogte houden.
   14/11: Zelf weer gebeld. Medewerker kan geen info geven op dat moment, maar zegt na te gaan zoeken en mij binnen 1 a 2 dagen terug te bellen.
   21/11: Zelf wederom gebeld, site geeft aan dat afzuigkap wel in Groningen en Apeldoorn op voorraad is. Medewerker wederom hele verhaal uit gelegd. Zegt dat verhaal van dat afzuigkap doorgegeven is niet kan kloppen. Medewerker zegt dat Hornbach onderling geen goederen tussen filialen vervoert. Enige dat Hornbach kan doen is geld retourneren.
   Als klant moet je zelf achter producten aanbellen, ondanks dat anders word belooft, noteer met wie je belt! Er word niet meegedacht met de klant.
   Kortom Hornbach service een nul!!!.

   0

   0

   Je hebt al gestemd!

   Reageer

3. J.Lagerweij 20 juli 2022, 21:01

   Beoordeling:

   10

   Top service

   Onlangs bij Hornbach geweest voor advies reparatie latexpomp van het merk Graco.
   omdat ze mij niet helemaal goed konden helpen, ben ik in contact gekomen met dhr. S v Lith.
   Dhr v Lith heeft mij zeer goed geholpen en is zelf bij mij op de locatie waar ik toe aan het werk was, hij heeft voor mij de pomp helemaal nagezien en hij werkt weer als nieuw.
   De kosten waren er niet het was service vertelde hij.
   nou waar maak je dat nog mee, dus echt alleen maar lof voor dhr. S v Lith.

   0

   0

   Je hebt al gestemd!

   Reageer